cg77 Terms & Conditions

01 Acceptance of Terms

By accessing, browsing, or using any part of the cg77 website or platform (collectively, "the Platform"), you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. This agreement takes effect from the moment you complete the registration process and create a cg77 account.

These Terms and Conditions apply to all services offered by cg77, including but not limited to: the cricket sportsbook, live casino games, real-money slot machines, crash games, payment services, bonuses and promotional offers, customer support interactions, and responsible gaming tools.

cg77 reserves the right to amend these Terms and Conditions at any time. Continued use of the Platform following the publication of revised terms constitutes acceptance of those revised terms. It is your responsibility to review this document periodically. Where changes are material, cg77 will make reasonable efforts to notify registered users via the email address associated with their account.

These Terms and Conditions are published in English. In the event of any translation being made available for reference purposes, the English version shall prevail in all cases.

02 Eligibility and Age Restriction

To be eligible to register and maintain an active cg77 account, you must satisfy all of the following criteria at all times:

• You are at least 18 years of age.
• You are accessing the Platform as a private individual for personal entertainment purposes only, and not on behalf of any business entity.
• You are not a current employee, contractor, consultant, director, or officer of cg77, nor an immediate family member of any such person.
• You have not previously had a cg77 account closed for violations of these Terms and Conditions, fraud, or abuse.
• You are not subject to any self-exclusion agreement with cg77 that remains in force at the time of registration or login.
• You are acting on your own behalf and are not registering or operating the account on behalf of any third party.

cg77 reserves the right to request documentary proof of age, identity, address, and payment method ownership at any stage of the account lifecycle. Failure to provide satisfactory verification documents within a reasonable time frame specified by cg77 may result in account suspension and withholding of pending withdrawals pending the completion of the verification process.

03 Account Registration and Verification

Each individual may hold only one (1) registered account on the cg77 platform. The creation of duplicate, secondary, or multiple accounts — whether under the same or different personal details — is strictly prohibited and constitutes a material breach of these Terms and Conditions. Where duplicate accounts are identified, cg77 reserves the right to close all accounts associated with the individual and forfeit any balances held across those accounts.

Registration Requirements

When registering an account with cg77, you agree to provide accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and mobile number. You further agree to update this information promptly if any of it changes after registration. cg77 accepts no liability for issues arising from inaccurate or outdated account information provided by the player.

Account Security

You are solely responsible for maintaining the confidentiality of your cg77 account credentials, including your username and password. You must not share your login credentials with any third party. cg77 will never ask for your password via email, live chat, or any other communication channel. Any activity carried out on your account using your credentials is your responsibility. If you suspect that your account has been accessed without your authorisation, you must notify cg77 immediately at [email protected] with the subject line "SECURITY".

Know Your Customer (KYC) Verification

cg77 is required to perform identity verification (KYC) on all accounts before processing withdrawal requests above a specified threshold, and at any point where the platform has reason to suspect fraudulent activity, money laundering, or breach of these Terms. KYC documents typically requested include a government-issued photo ID (National Identity Card, passport, or driving licence) and proof of address (utility bill or bank statement dated within the last three months). Additional documentation may be requested at cg77's discretion.

04 Deposits and Withdrawals

All financial transactions on the cg77 platform are conducted in Bangladeshi Taka (BDT). cg77 does not charge processing fees on standard deposits or withdrawals; however, your payment provider (bKash, Nagad, Rocket, Upay, or your bank) may apply their own transaction fees independently of cg77.

Deposits

The minimum deposit amount is ৳200. Deposits via bKash and Nagad are credited to your cg77 account balance instantly upon confirmed receipt. Deposits via bank transfer (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) may take up to 24 hours to reflect, depending on the processing time of the sending institution. Card deposits (Visa, Mastercard) are typically processed within a few minutes.

cg77 reserves the right to impose deposit limits on individual accounts in the interests of responsible gaming or risk management. Deposits made using payment methods not registered in the account holder's own name will not be accepted and will be returned to the originating source.

Withdrawals

The minimum withdrawal amount is ৳500. Withdrawals to bKash and Nagad are typically processed within 5 to 15 minutes of approval during normal operating hours. Withdrawal requests are subject to successful KYC verification. Withdrawal methods must match the deposit methods used, and funds will be returned to the same payment source used for the original deposit wherever possible.

cg77 reserves the right to delay or withhold a withdrawal pending the outcome of a fraud investigation, KYC review, or bonus wagering verification. Players will be informed of any such delay and the reason for it where disclosure is not restricted by an ongoing investigation.

Currency

All account balances, bets, wins, bonuses, and transaction records on the cg77 platform are denominated in BDT. There is no currency conversion at any stage of the deposit or withdrawal process. The ৳ symbol displayed throughout the platform refers exclusively to Bangladeshi Taka.

05 Bonuses and Promotions

cg77 offers a range of bonuses and promotional offers to eligible registered players from time to time. All bonuses are subject to specific terms and conditions that are published alongside each individual offer. In the event of any conflict between the general bonus terms set out in this section and the specific terms attached to a particular promotion, the specific promotion terms shall take precedence.

Wagering Requirements

All bonus funds credited to a cg77 account are subject to wagering requirements unless explicitly stated otherwise in the promotion's specific terms. Wagering requirements specify the total amount that must be wagered on eligible games before the bonus balance (and any winnings derived from it) can be converted to withdrawable cash. Wagering requirement multipliers, eligible games, excluded games, and any time limits applicable to a bonus are stated in the specific promotion terms.

General Bonus Conditions

• Only one welcome bonus per household, IP address, device, and payment method is permitted.
• Bonuses may only be claimed by players who meet the eligibility criteria stated in the specific offer.
• cg77 reserves the right to withdraw a bonus offer, modify its terms, or cancel a bonus credited to an account if there is evidence of bonus abuse, collusion, or exploitation of software errors.
• Bonus funds and real-money funds are held in separate balance categories within your account. Real-money funds are used first in all transactions.
• Bonuses are non-transferable and have no cash value until wagering requirements are satisfied in full.
• cg77 may set maximum bet limits that apply when a bonus balance is active. Placing bets above this limit while a bonus is active may result in the bonus and associated winnings being voided.

Seasonal Promotions

cg77 may offer enhanced promotions during major cricket events such as the Bangladesh Premier League (BPL), IPL, and ICC T20 World Cup, as well as during Bangladesh cultural occasions such as Eid, Pohela Boishakh, and Victory Day. Specific terms apply to each seasonal promotion and are published on the Platform at the commencement of the promotional period.

06 Gameplay and Betting Rules

All casino games available on the cg77 platform use certified random number generators (RNGs) that have been tested and certified by independent third-party laboratories. The return-to-player (RTP) percentage for each slot title is published in the game's information panel. Live casino games are operated in real time by human dealers using physical equipment (cards, roulette wheels) and are governed by the rules published by the respective game provider.

Sports Betting

All sports bets placed on the cg77 sportsbook are subject to the specific rules applicable to each sport and market type, which are accessible within the sportsbook interface. In all cases where a dispute arises over bet settlement, cg77's settlement decision — based on the official result from recognised governing bodies such as the ICC, BCB, FIFA, and BPL governing committee — shall be considered final after internal review.

cg77 reserves the right to void, suspend, or delay the settlement of any bet where there is evidence of match-fixing, irregular betting patterns, data feed errors, or events beyond cg77's reasonable control. Bets placed on events that are subsequently abandoned, postponed, or ruled void by the sport's governing body will be settled in accordance with the relevant sport-specific rules.

Technical Errors

In the event of a technical malfunction, network disconnection, or software error during gameplay, cg77 will make reasonable efforts to restore the game session to its last recorded valid state. cg77 is not liable for losses resulting from internet connectivity issues on the player's side. If a technical fault results in an incorrect game outcome or pay-out, cg77 reserves the right to correct the result and adjust the account balance accordingly, and to void rounds where the correct outcome cannot be reliably determined.

07 Prohibited Conduct

The following activities are strictly prohibited on the cg77 platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent closure, forfeiture of balance, and referral to the relevant authorities where applicable:

• Registering more than one account, or operating an account on behalf of another person.
• Providing false, inaccurate, or misleading personal information during registration or KYC verification.
• Using the Platform if you are under 18 years of age.
• Attempting to exploit software bugs, glitches, or vulnerabilities for financial gain.
• Using automated betting software, bots, scripts, or any form of artificial intelligence to gain an unfair advantage in casino games or sportsbook markets.
• Collusion with other players to manipulate game outcomes or betting markets.
• Any form of money laundering, fraud, or use of the Platform for the processing of funds obtained through illegal activity.
• Attempting to hack, disrupt, or interfere with the Platform's servers, databases, or software infrastructure.
• Conducting chargebacks, reversals, or disputes with your payment provider in bad faith after receiving genuine gaming services.
• Abusing the bonus system through coordinated multi-account play, matched betting across duplicate accounts, or any systematic exploitation of promotional terms.

cg77 employs automated fraud detection systems and manual review processes to identify prohibited conduct. Where prohibited conduct is confirmed, cg77 will act decisively to protect the integrity of the Platform and the interests of legitimate players.

08 Account Suspension and Closure

Closure by the Player

You may request to close your cg77 account at any time by contacting support at [email protected]. Before closure, any pending withdrawal requests will be processed in accordance with standard withdrawal procedures, subject to completed KYC verification. Any active bonus balance at the time of closure will be forfeited. Real-money balances will be returned to the player's registered payment method within a reasonable processing period.

Suspension or Closure by cg77

cg77 reserves the right to suspend or permanently close an account with or without prior notice under the following circumstances:

• Verified or suspected violation of any clause in these Terms and Conditions.
• Failure to complete KYC verification within the required time frame.
• Evidence of fraudulent activity, money laundering, or use of stolen payment instruments.
• Receipt of a chargeback or payment reversal instruction from a payment provider.
• A court order, regulatory instruction, or law enforcement request requiring account suspension or closure.
• The account belonging to a self-excluded player who has breached their own self-exclusion agreement.

Where an account is closed by cg77 due to confirmed fraud or material breach of these Terms, any balance in the account may be forfeited in its entirety. Where an account is closed for administrative or operational reasons unrelated to player misconduct, the real-money balance will be returned to the player's registered payment method.

09 Limitation of Liability

cg77 provides the Platform on an "as is" and "as available" basis. While cg77 makes every reasonable effort to ensure the Platform is available, accurate, and free from errors, no warranty — express or implied — is given regarding uninterrupted access, error-free performance, or the fitness of the Platform for any particular purpose.

To the maximum extent permitted by applicable law, cg77 shall not be liable for:

• Any loss of profits, revenues, data, or goodwill arising from your use of or inability to use the Platform.
• Any indirect, incidental, consequential, special, or punitive damages, however caused and on any theory of liability.
• Losses arising from the actions or omissions of third-party payment providers, game studios, or data feed suppliers.
• Any interruption to service resulting from maintenance, system upgrades, or events beyond cg77's reasonable control, including but not limited to natural disasters, power outages, telecommunications failures, or government actions.
• Any losses sustained as a result of a player sharing their account credentials with a third party.

Nothing in these Terms and Conditions shall limit cg77's liability for death or personal injury caused by its own negligence, or for fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

By using the cg77 Platform, you acknowledge that gambling involves financial risk and that you may lose some or all of the money you deposit and wager. cg77 accepts no liability for gambling losses incurred by players in the normal course of their use of the Platform.

10 Responsible Gaming

cg77 is committed to operating a safe and responsible gaming environment. The Platform is intended for adult entertainment only. Gambling is not a strategy for generating income, and players should never wager more than they can comfortably afford to lose.

cg77 provides the following responsible gaming tools free of charge to all registered players:

• Deposit Limits: Set a daily, weekly, or monthly cap on deposits. Limits take effect immediately and can be reduced at any time. Increases require a 24-hour cooling-off period.
• Session Time Limits: Define the maximum duration of a single gaming session. The Platform will alert you as you approach your limit and log you out automatically when the limit expires.
• Cool-Off Periods: Take a short break from the Platform ranging from 24 hours to six months. During a cool-off period, the account remains open but access to real-money gaming is suspended.
• Self-Exclusion: Request a permanent exclusion from the cg77 Platform. Permanent self-exclusion requests submitted via [email protected] with the subject line "SELF-EXCLUSION" will be actioned the same business day. A permanently self-excluded account cannot be reopened under any circumstances.
• Account Activity Reports: Review your full deposit, withdrawal, and betting history at any time from within your account settings.

If you believe that gambling is having a negative impact on your finances, your relationships, or your mental health, cg77 urges you to use these tools immediately and to contact support. cg77 takes responsible gaming seriously as an operational commitment, not as a regulatory formality. For further guidance, please visit the cg77 Responsible Gaming page.

11 Amendments and Updates

cg77 reserves the right to revise, update, or replace any part of these Terms and Conditions at any time and at its sole discretion. The most current version of this document is always accessible on the Platform at /terms-conditions. The "Last updated" date displayed at the top of this page indicates when the most recent revision was published.

For changes that are material — such as modifications to payment terms, account closure procedures, or the introduction of new eligibility restrictions — cg77 will make reasonable efforts to notify affected registered players via the email address on file. It is your responsibility to ensure that your contact email address is current and accurate.

Your continued use of the Platform after any revision to these Terms and Conditions constitutes your acceptance of the updated terms. If you do not agree with any revised terms, you must cease using the Platform and may request account closure by contacting support.

12 Governing Law and Disputes

These Terms and Conditions are governed by and construed in accordance with applicable laws. cg77 operates as an entertainment platform. Players are solely responsible for ensuring that their participation in online gambling is permitted under the laws of their own jurisdiction before registering an account or placing a wager.

Dispute Resolution

In the event of a dispute between you and cg77 regarding any aspect of these Terms and Conditions, the Platform, or a specific transaction, you should first contact the cg77 support team at [email protected] and provide full details of your complaint. cg77 aims to resolve all complaints within five (5) business days of receipt. Complex disputes involving account balances, bet settlement, or fraud investigations may take longer to resolve, and cg77 will provide a progress update within five business days in such cases.

Finality of Decisions

All decisions made by cg77 regarding game outcomes, bet settlement, bonus eligibility, KYC verification, and account status are made in good faith and based on the information and evidence available at the time. Where cg77 makes a decision in good faith in accordance with these Terms and Conditions, that decision shall be considered final and binding subject only to a formal complaint review as described above.

Language

These Terms and Conditions are published in English. All communications between cg77 and registered players regarding account matters, disputes, and compliance are conducted in English. English is the authoritative language of this agreement. Any translation provided is for informational convenience only and shall not have legal effect.

Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable under applicable law, that provision shall be severed from the remainder of the Terms and Conditions, which shall continue in full force and effect. The severed provision shall be replaced by a valid provision that most closely reflects the original intent of the severed clause.

Entire Agreement

These Terms and Conditions, together with the cg77 Privacy Policy, Responsible Gaming Policy, and the specific terms of any bonus or promotion you have accepted, constitute the entire agreement between you and cg77 with respect to your use of the Platform, and supersede all prior agreements, representations, and understandings.