cg77 Responsible Gaming —
Play Safe, Stay in Control

01 Our Commitment to Responsible Gaming

At cg77, responsible gaming is not an afterthought or a regulatory checkbox — it is a core pillar of how we operate. We believe that online entertainment, including sports betting and casino games, should be a positive experience that players choose freely and engage with in a controlled, balanced way. The moment gaming stops being fun and starts causing stress, financial strain, or emotional harm, it has crossed a line that cg77 takes very seriously.

Our responsible gaming framework has been designed specifically for the Bangladesh market, where mobile-first players use platforms like bKash and Nagad for fast deposits. The speed and convenience of mobile payments is a feature we are proud of — but it also means that setting clear personal boundaries is more important than ever. cg77 provides the tools to do exactly that, and our customer support team is trained to recognise and respond to signs of problem gambling with empathy and discretion.

cg77 adheres to the following core responsible gaming principles across all products — cricket sportsbook, live casino, slots, High Roller tables, and Single Deck Blackjack:

• Gaming is entertainment, not a reliable source of income.
• Every player has the right to set personal limits on how much they deposit and how long they play.
• Every player has the right to take a break or exclude themselves from the platform at any time.
• cg77 will never market directly to players who have activated a self-exclusion or cooling-off period.
• The platform is strictly for adults aged 18 and above. Age verification is mandatory for all accounts.
• cg77 staff will proactively reach out to players whose activity patterns indicate potential gambling harm.

02 18+ Age Restriction Policy

cg77 operates a strict 18+ only policy across the entire platform. Gambling is an adult activity, and cg77 takes its responsibility to prevent underage access with the utmost seriousness. No person under the age of 18 may register an account, deposit funds, place bets, or access any real-money game on cg77.

Age Verification at Registration

Every new cg77 account must pass an age verification check during the registration process. Players are required to confirm their date of birth, and accounts are subject to Know Your Customer (KYC) document verification — including a government-issued National Identity Card, passport, or other official ID — before withdrawals are permitted. Any account found to belong to a person under 18 years of age will be immediately closed and all funds returned to the payment source.

Parental Controls

cg77 strongly encourages parents and guardians in Bangladesh to make use of available parental control software and internet filtering tools to prevent minors from accessing online gambling platforms. If you believe a minor in your household has accessed or registered on cg77, contact our support team immediately at [email protected] with the subject line "UNDERAGE ACCOUNT". We will investigate and close the account without delay.

Keep your cg77 login credentials private and do not share your account with any other person, including family members who may be under the age of 18.

03 Deposit and Spend Limits

One of the most effective ways to keep gaming within a healthy budget is to set clear deposit limits before you start. cg77 gives every player the ability to set personal deposit limits at the daily, weekly, and monthly level directly from within their account settings panel.

How Deposit Limits Work

• Daily limit: Sets the maximum amount you can deposit via bKash, Nagad, Rocket, Upay, or any other supported payment method within a rolling 24-hour period.
• Weekly limit: Caps total deposits across a rolling 7-day window.
• Monthly limit: Caps total deposits within a calendar month.

Deposit limits take effect immediately when set or reduced. Increasing a deposit limit, however, is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This delay is intentional — it gives you time to reconsider before raising your budget, and prevents impulsive decisions made during a losing streak.

Loss Limits and Wager Limits

In addition to deposit limits, cg77 offers loss limits — a cap on the maximum net loss you can incur within a defined period — and wager limits, which restrict the maximum stake per individual bet. These tools are particularly useful for players who prefer to manage their risk at the bet level rather than (or in addition to) the deposit level. Access these settings in your cg77 account under the Responsible Gaming section of your profile.

04 Time-Out and Cooling-Off Periods

Sometimes a short break is all that is needed to reset your perspective. cg77's time-out feature allows you to temporarily suspend your account for a defined period without permanently closing it. During a time-out, you cannot log in, deposit, or place any bets. Your account data, history, and balance are safely preserved and will be accessible once the time-out period expires.

Available Time-Out Durations

• 24 hours — a brief pause after a difficult session
• 48 hours — a weekend break
• 7 days — a week-long reset
• 30 days — a month-long cooling-off period
• Custom duration — up to 6 weeks, specified by you

Time-outs take effect instantly upon activation. Once a time-out begins, it cannot be cancelled before the end of the selected period — this is a deliberate design choice. You can activate a time-out from your account settings under Responsible Gaming, or by contacting cg77 support at [email protected].

Reality Check Reminders

cg77 also offers optional session reminder notifications. When enabled, a brief on-screen notice will appear after a set interval (15 minutes, 30 minutes, or 1 hour) informing you of how long your current gaming session has been active and how much you have wagered. This gentle prompt encourages you to pause, evaluate, and decide consciously whether to continue. Reality check reminders can be configured in your account settings.

05 Self-Exclusion

Self-exclusion is a more serious step than a time-out. If you feel that gambling is causing significant harm to your finances, mental health, relationships, or daily life, cg77 strongly encourages you to activate a full self-exclusion. Self-exclusion closes your cg77 account for a minimum period and signals to our team that you need a genuine break from gambling activity.

Self-Exclusion Periods

• 6 months
• 1 year
• 3 years
• 5 years
• Permanent (indefinite)

During self-exclusion, your account is fully deactivated. You will not be able to log in, deposit, or gamble. cg77 will immediately remove you from all marketing communications including promotional SMS and email campaigns. Any pending withdrawals at the time of self-exclusion will be processed and returned to your payment method.

How to Activate Self-Exclusion

Self-exclusion can be activated in three ways:

1. Log into your cg77 account, navigate to Account Settings → Responsible Gaming → Self-Exclusion, and select your preferred duration.
2. Email [email protected] with the subject line "SELF-EXCLUSION REQUEST", including your registered username and preferred exclusion period. Our team will process your request within 2 hours.
3. Contact our live support chat team, who are available during Bangladesh Standard Time (BST, UTC+6) business hours.

After Self-Exclusion Ends

At the end of your chosen self-exclusion period, your account will not be automatically reactivated. Reactivation requires a deliberate request from you, followed by a mandatory 24-hour reflection period before access is restored. This ensures reactivation is a considered, intentional choice rather than an impulse. Permanent self-exclusions cannot be reversed under any circumstances.

06 Recognising Problem Gambling

Problem gambling can develop gradually. Many players do not recognise the warning signs until the behaviour has already caused significant harm. The following indicators — commonly associated with gambling disorder — are worth taking seriously. If you recognise several of these patterns in yourself or someone you care about, please seek help.

• Gambling with money that should be spent on rent, food, or bills
• Feeling unable to stop gambling even when you want to
• Chasing losses — placing more bets to try to win back money already lost
• Hiding gambling activity from family members or partners
• Borrowing money from friends or family to fund gambling
• Feeling anxious, irritable, or low when not able to gamble
• Neglecting work, studies, or responsibilities because of gambling
• Gambling as a way to escape stress, anxiety, or personal problems
• Spending increasing amounts of time and money to feel the same level of excitement
• Making repeated unsuccessful attempts to reduce or stop gambling

Experiencing one or two of the above on rare occasions does not necessarily indicate a problem. However, if you regularly identify with three or more of these signs, it is important to act now rather than wait. cg77's support team is here to help — without judgment.

07 Self-Assessment Questions

The following questions are adapted from widely used problem gambling screening tools. Read each one honestly and consider how often it applies to your recent gambling behaviour. There are no right or wrong answers — this is a private exercise for your own reflection.

08 Getting Help and Support

If you believe your gambling is becoming a problem — or if someone you know is struggling — please do not wait. Early intervention makes a significant difference. The following support channels are available to all cg77 players.

cg77 is not a mental health provider and our support team is not a substitute for professional counselling. However, we will always take responsible gaming contacts seriously, treat them with complete confidentiality, and direct you to the most appropriate support available. Your wellbeing matters more than your activity on our platform.