cg77 Privacy Policy

01 Information We Collect

cg77 collects personal data through several channels during the normal course of account registration, gameplay, financial transactions, and customer support interactions. The categories of personal data we collect are described below.

Registration and Identity Data

When you create a cg77 account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, gender, residential address, email address, and mobile phone number. This information is necessary to create and administer your account, verify your age (18+ requirement), and fulfil our Know Your Customer (KYC) obligations.

Verification and Identity Documents

To comply with identity verification requirements, cg77 may collect copies of government-issued identity documents including National Identity Cards, passports, and driving licences. We may also collect proof-of-address documents such as utility bills and bank statements, as well as proof of payment method ownership. These documents are processed securely and used exclusively for the purpose of identity and age verification.

Financial and Transaction Data

cg77 collects data about your financial transactions on the platform, including deposit amounts, withdrawal requests, payment methods used (such as bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), transaction timestamps, and transaction reference numbers. We do not store your full payment card numbers, bKash PINs, or mobile banking passwords — sensitive payment credentials are handled exclusively by your payment provider.

Gameplay and Betting Data

We collect records of your gaming activity on the cg77 platform. This includes all bets placed on the cricket sportsbook, casino table games, live dealer games, and slot machines; game session durations; wager amounts and outcomes; bonus redemptions and wagering progress; and responsible gaming tool activations such as deposit limits and cool-off periods.

Technical and Device Data

When you access the cg77 platform, our servers automatically collect certain technical information. This includes your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, referring URL, session duration, pages visited within the platform, and time zone. This data is used for fraud detection, security monitoring, and platform performance optimisation.

Communications Data

If you contact cg77 customer support via email, live chat, or any other communication channel, we retain a record of that correspondence, including the content of your messages and any attachments you provide. This enables us to track the history of your support interactions and provide consistent service.

Voluntary Data

From time to time, cg77 may invite you to participate in surveys, promotions, or feedback programmes. Any additional personal data you provide voluntarily in those contexts is collected and processed in accordance with this Privacy Policy and the specific terms of the relevant survey or promotion.

02 How We Use Your Data

cg77 uses the personal data we collect for clearly defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process your personal data are set out below.

Marketing Communications

cg77 will only send you promotional emails, SMS messages, or push notifications if you have explicitly opted in to receive such communications during the registration process or via your account settings. Each marketing communication includes a clearly visible unsubscribe link. You can withdraw your marketing consent at any time by updating your notification preferences in your account settings or by contacting support at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to withdrawal.

Automated Decision-Making

cg77 uses automated systems to assist with fraud screening, bonus abuse detection, and responsible gaming monitoring. These systems may flag accounts for manual review or trigger automatic actions such as a temporary hold on a withdrawal pending investigation. Where an automated decision has a significant impact on your account, you have the right to request human review of that decision by contacting cg77 support.

03 Legal Basis for Processing

cg77 processes your personal data on the basis of one or more of the following legal grounds, depending on the specific purpose of the processing activity:

• Contractual necessity: Processing that is required to perform the contract between you and cg77, including account creation, payment processing, and the delivery of gaming services.
• Legal obligation: Processing required to comply with applicable laws and regulations, including age verification, anti-money laundering (AML) checks, and record-keeping obligations.
• Legitimate interests: Processing necessary for cg77's legitimate business interests, such as fraud prevention, platform security, responsible gaming monitoring, and internal analytics, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — for example, the sending of marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.
• Vital interests: In exceptional circumstances, cg77 may process personal data where it is necessary to protect the vital interests of you or another individual — for example, where there is a credible risk of self-harm related to problem gambling.

04 Cookies and Tracking Technologies

cg77 uses cookies and similar tracking technologies (including browser local storage and session tokens) to operate the platform effectively, remember your preferences, and analyse how players interact with our services. Below is a summary of the types of cookies we use.

Strictly necessary cookies cannot be disabled as they are essential for the platform to function. You may manage or disable functional and analytical cookies through your browser settings. Please note that disabling certain cookies may affect the performance or personalisation features of the cg77 platform.

05 Data Sharing and Disclosure

cg77 does not sell your personal data to third parties. We do not share your personal data with external organisations for their own independent marketing or commercial purposes. Your data is shared only in the specific, controlled circumstances described below.

Payment Processors

To facilitate deposits and withdrawals, cg77 shares necessary transaction data with your chosen payment provider — such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, or Mastercard. The data shared is limited to what is strictly required to complete the transaction. Each payment provider operates under its own privacy policy and data-handling practices.

Identity Verification Providers

cg77 may use accredited third-party identity verification services to assist with KYC document checks. These providers process your identity documents on cg77's behalf and are contractually prohibited from using your data for any purpose beyond the verification service they are engaged to provide.

Game Studios and Software Providers

Live casino games and certain slot titles are delivered via third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive your account identifier and session token to initialise a game session. They do not receive your full name, address, payment details, or identity documents.

Legal and Regulatory Disclosure

cg77 may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, a valid court order, or a legitimate regulatory request. cg77 will make reasonable efforts to notify you of any such disclosure unless prohibited by law from doing so.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of cg77's assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the applicable privacy terms prior to or at the time of the transfer taking effect.

Aggregate and Anonymised Data

cg77 may share aggregate, anonymised, and de-identified data — such as total active user counts, average session durations, or game category popularity statistics — with third parties for research, analytics, or business development purposes. This data cannot be used to identify any individual player.

06 Data Retention

cg77 retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. The following retention periods apply as a general framework:

When personal data is no longer required for any of the above purposes and no legal obligation requires its further retention, cg77 will securely delete or irreversibly anonymise that data in accordance with industry-standard data destruction procedures.

07 Your Data Rights

As a registered cg77 user, you have a number of rights with respect to your personal data. cg77 is committed to facilitating the exercise of these rights promptly and without undue restriction.

Right of Access

You have the right to request a copy of the personal data cg77 holds about you. Requests should be submitted by email to [email protected] with the subject line "DATA ACCESS REQUEST". cg77 will respond within 30 days of receiving a valid, verified request.

Right to Rectification

If you believe that any personal data cg77 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For minor updates such as a change of address or mobile number, you may update your account details directly from within your account settings panel.

Right to Erasure ("Right to Be Forgotten")

You may request that cg77 delete your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, where you withdraw consent and there is no other legal basis for processing, or where the data has been unlawfully processed. Please note that cg77 may be required to retain certain data for legal, regulatory, or fraud-prevention purposes even after a deletion request, in which case cg77 will inform you of the reason for the partial retention.

Right to Restriction of Processing

You may request that cg77 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or while an objection to processing is being assessed. During a period of restricted processing, cg77 will continue to store your data but will not use it for active processing purposes.

Right to Data Portability

Where data has been provided by you and is processed on the basis of your consent or contractual necessity, you have the right to receive that data in a structured, commonly used, and machine-readable format (such as CSV or JSON), and to have it transmitted to another data controller where technically feasible.

Right to Object

You have the right to object to the processing of your personal data where that processing is based on cg77's legitimate interests. cg77 will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where the processing is necessary for the establishment, exercise, or defence of legal claims.

How to Exercise Your Rights

To exercise any of the rights described above, contact the cg77 data team at [email protected] with the appropriate subject line and your full name and registered email address. cg77 may ask you to verify your identity before processing a data rights request to prevent unauthorised access to your information.

08 Data Security

cg77 implements a layered security architecture to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our key security measures include the following:

• Transport Layer Encryption: All data transmitted between your device and the cg77 platform is encrypted using TLS 1.3 (Transport Layer Security), the current industry standard. Our SSL certificate is maintained and renewed continuously to prevent lapses in protection.
• Data Encryption at Rest: Sensitive personal data stored in cg77's databases — including identity documents, financial records, and account credentials — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within cg77's systems is restricted on a strict need-to-know basis. Staff members are granted the minimum level of access required to perform their specific role. All internal access to personal data is logged and audited.
• Password Security: User account passwords are hashed using industry-standard one-way hashing algorithms. cg77 does not store plain-text passwords and cannot retrieve your password — only a secure reset process is available.
• Fraud Detection Systems: Automated systems continuously monitor for suspicious login attempts, unusual transaction patterns, and potential account takeover activity. Anomalous activity triggers alerts for manual security review.
• Regular Security Reviews: cg77 conducts periodic internal security reviews and engages third-party assessments to identify and remediate vulnerabilities in our infrastructure and data handling processes.

Despite these measures, no method of transmission over the internet or method of electronic storage is 100% secure. While cg77 strives to use commercially acceptable means to protect your personal data, absolute security cannot be guaranteed. In the event of a data breach that poses a risk to your rights and freedoms, cg77 will notify affected users without undue delay in accordance with applicable data protection obligations.

09 Third-Party Services

The cg77 platform incorporates services provided by third-party vendors to deliver certain platform features. While cg77 selects these vendors carefully and contracts them to appropriate data-handling standards, each third party operates under its own privacy policy. cg77 is not responsible for the privacy practices of third-party services beyond the scope of the data processing agreements in place.

Game Content Providers

Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi deliver game content directly within the cg77 platform. These providers operate their own secure game servers and may process session identifiers and gameplay event data to deliver their services. They do not receive your full name, payment data, or identity documents from cg77.

Payment Gateway Partners

Deposits and withdrawals are processed through Bangladesh-authorised payment gateways and mobile financial services including bKash, Nagad, Rocket, and Upay, as well as through card network processors for Visa and Mastercard transactions. Each of these providers is subject to their own data-handling and security standards, which are independent of this Privacy Policy.

Analytics Services

cg77 may use privacy-focused server-side analytics tools to understand aggregate usage patterns on the platform. Any analytics processing carried out on personally identifiable data is anonymised prior to analysis, and raw personal data is not shared with analytics vendors.

External Links

The cg77 website does not contain links to external third-party websites for the purposes of advertising or referral. Should any informational reference to an external resource be present, cg77 is not responsible for the privacy practices or content of those external sites. This Privacy Policy applies solely to the cg77 platform at cg77.ws.

10 Children and Minors

cg77 employs age verification checks during the registration and KYC processes to identify and prevent underage access. Parents and guardians who believe that a minor in their care has created a cg77 account should contact cg77 immediately at [email protected] with the subject line "UNDERAGE ACCOUNT" so that the account can be investigated and closed without delay.

cg77 also recommends that parents and guardians make use of internet filtering tools and parental control software to prevent minors from accessing online gambling platforms. A number of free tools are available for this purpose on major device platforms and internet browsers.

11 Policy Updates

cg77 reserves the right to update or revise this Privacy Policy at any time. The most current version of this document is always accessible on the cg77 platform at /privacy-policy. The "Last updated" date at the top of this page reflects when the most recent revision was published.

Where changes to this Privacy Policy are material — such as changes to the categories of data we collect, new purposes for which we use your data, or changes to your data rights — cg77 will make reasonable efforts to notify registered users via email to the address on file before the changes take effect. Your continued use of the cg77 platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.

If you do not agree with any revision to this Privacy Policy, you should discontinue your use of the cg77 platform and may request account closure by contacting support. Your personal data will be handled in accordance with the version of this policy that was in effect at the time it was collected, except where a revised policy is required by law to apply retroactively.

12 Contact and Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way cg77 handles your personal data, please contact the cg77 data privacy team using the details below. All privacy-related inquiries are handled by our dedicated data team and are treated with confidentiality.

How to Contact Us

Email: [email protected]
Subject line for privacy inquiries: "PRIVACY INQUIRY"
Subject line for data access requests: "DATA ACCESS REQUEST"
Subject line for data deletion requests: "DATA DELETION REQUEST"
Operating hours: Bangladesh Standard Time (BST, UTC+6), Monday to Sunday
Target response time: within 2 business hours during BST business hours; within 30 days for formal data rights requests.

Complaints

If you believe that cg77 has not handled your personal data in accordance with this Privacy Policy or applicable data protection law, you have the right to raise a formal complaint. We strongly encourage you to contact cg77 directly in the first instance, as we are committed to resolving data privacy concerns promptly and transparently. cg77 aims to acknowledge all formal privacy complaints within 5 business days and to provide a substantive response within 30 days.

If you remain dissatisfied after raising a complaint with cg77, you may escalate your concern to the relevant data protection authority or regulatory body in your jurisdiction. cg77 will cooperate fully with any such authority in the investigation of a complaint.